Equipment & project support
Share an existing case or order reference if you have one, then describe the fault or service need. Model labels and photos are optional for the first contact.
Equipment fault
State the symptom, model if known and when it started.
Installation or connectivity
Describe the site, wiring or network change and what still works.
Calibration & consumables
Identify the probe, measured medium and the previous service record if available.
Maintenance or renewal
Tell us which site, equipment or service needs ongoing support.
Warranty and RMA terms follow the relevant order and model. Please keep local operational safeguards in place while a support request is reviewed.