No readings or unexpected values
A raw reading, model photo and the time the issue started help us trace the signal.
Technical support
Missing readings, connection faults
and equipment support
Equipment selection, existing installations and system improvements are all welcome. You do not need to identify which device or platform is responsible before asking for help.
Get technical help
Already have equipment, but data is missing?
We can assess existing systems, including equipment supplied by another company. Describe what is failing and what still works. We confirm feasibility, access requirements and any charges before further work; local work is carried out by a local team.
Unstable connection or missing platform data
Describe what still works locally and any recent network or configuration change.
Power or restart problems
Tell us the power source, affected devices and when interruptions occur.
Add points or replace a device
Share the current model and the measurement or status signal you want to add.
Calibration, cleaning or consumables
Identify the probe and measured medium, with the last service record if available.
Platform access, export or expansion
Tell us which data, users or functions your existing system needs to support.
Enough to begin
Describe the fault and the equipment
Photos, model labels, a sample reading or an equipment list help if you have them. An existing order or case reference is optional for first contact. Remove passwords and private access keys from screenshots and logs.
What happens next
Review, diagnose, agree the work.
We review the available information, identify useful checks and confirm the next support, repair or integration scope. Warranty terms follow the actual order and model; additional engineering and maintenance work is agreed separately.
Product documents & referencesSee where the system fits
Check a sensor that returns no readings
Check power, terminals, interfaces and data interpretation when readings are missing.
Read the guide
Connect separate fields and facilities
Review coverage, equipment identity and the path into your chosen platform.
Read the guideContact SunGene
Ask about equipment,
planning or a system fault.
Tell us your country and what you want to measure or fix. A site photo or equipment list helps us check the options.