Maintenance & support

Tell us what you need

A country, agricultural task and short description are enough to start. Model numbers, quantities, photos and a BOM can follow later.

Your selected equipment or application

Rain-station data: timestamps, outages and API deliveryReview the selection →

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A personal email is welcome.

Country and field or site *

A country and general site description are enough. If the location is undecided, say so.

What is happening, and what is still working? *

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Photos, model information or BOM (optional)

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What happens after your inquiry?

We review the symptom and what still works.
We confirm the available information, access needs and feasible support scope.
We suggest diagnostic steps or agree a separate technical assessment.

Additional engineering work and any charges are agreed before proceeding.

See the full quotation process

Your project & equipment contact

AndySunGene Co., Ltd. · Taichung, Taiwan

Contact Andy about equipment, farm planning or a technical problem. Include your country and a short description so we can check the equipment and connections. We confirm any additional engineering work and its cost with you before proceeding.

contact@sungeneiot.com Message SunGene on WhatsApp

Based in Taichung, Taiwan. Contact us by WhatsApp, email or the project form.

Know who you are working with →

You can also contact Andy at contact@sungeneiot.com.

Support and product documents